Improving the lives of people with

Primary Immune Deficiency


This is to let you know that if you live in England, from 6th November you will no longer be able to order or receive lateral flow devices by going online or through calling 119.

NHSE released the following statement on 31st October:

How to get hold of COVID tests

  • If you’re eligible for COVID-19 treatments, you should keep rapid lateral flow tests at home.
  • From 6 November 2023, eligible patients will be able to pick up free rapid lateral flow tests from a local pharmacy. This will replace the current online and telephone ordering services for free lateral flow tests provided by GOV.UK and 119.
  • When picking up lateral flow tests, the pharmacy may ask you questions about your medical history to confirm you’re eligible for free tests. If you have a copy of a letter or email sent to you by the NHS that says you’re eligible for COVID-19 treatments, please bring this with you. A letter or email is not essential but it will help to more easily and quickly confirm your eligibility.
  • Someone else can collect free tests on your behalf. If you do not have a friend, relative or carer who can do this for you then you may be able to book a volunteer responder by calling 0808 196 3646.
  • Anyone collecting free tests on your behalf should provide the pharmacy with your details and any relevant letters or e-mails about COVID treatments, if you have them. The required details include:
  • The medical condition(s) confirming the patient’s eligibility
  • The patient’s NHS number (if available)
  • The patient’s full name
  • The patient’s date of birth
  • The patient’s address

How to get treatment, if you test positive

  • If you have any symptoms of COVID-19, take a test as soon as possible, even if your symptoms are mild. Only take a test if you have symptoms.
  • If your test result is positive, call your GP surgery, NHS 111 or hospital specialist as soon as possible. They will be able to decide if you need a referral for an assessment for COVID-19 treatment.
  • If your test result is negative, but you still have symptoms of COVID-19, continue to test once a day for the next two days.

For further information, please look at the NHSE process letter HERE


Published 1st November 2023

UKPIPS is grateful for the support of Takeda